Shipping and Returns

Shipping and Returns

Delivery

Shipping and Returns – We aim to have 99.9% of our products in stock to make our deliveries as quick as possible. Most items that are in stock are dispatched the same day providing you have your order in before 12pm Monday to Friday. Most items are delivered overnight in the North Island & stretch out to 48 hours for the South Island. Bigger items may take a bit longer but we will let you know this during your order. Please allow up to 5 working days for rural delivery addresses

If you have any issues with deliveries please don’t hesitate to contact us.

Every Hollywood Fish Farm order is packed to ensure all products are received in perfect condition.

Oversized/Large Tank Delivery

Because some tanks are too big to go on a standard courier – we have spent time creating a website where you can purchase a tank and shipping will be based on the size of your tank as well as location.

This should automatically be added in the checkout when a tank is added to your cart. 

Should you have any questions around this, please email sales@hollywoodfishfarm.co.nz

If you have ordered a large tank via our website for delivery and live at a rural address, you may be required to pay an additional fee to cover freight to rural addresses. This will be discussed and agreed upon before we send the tank out. 

Returns Policy

If you are at all concerned with the state of your Hollywood Fish Farm products upon delivery do not hesitate in calling us on (09) 415 4157 to discuss your issues with the product. If you have purchased something and wish to return it due to wrong sizing or colour etc, then it is up to you to organise shipping and pay for the shipping costs associated with sending it back to us.

    • All livestock orders are shipped out every Monday & Tuesday (Excluding Public Holidays) Any orders received after 12pm on a Tuesday may not be shipped out until the following week.
    • We are unable to ship livestock to any rural address including Waiheke Island – please note if you are unsure if you have a rural address please contact us prior to your purchase.
    • If you have chosen our click and collect option for your item/s of livestock these are only available to be collected from our Albany store during our normal opening hours. You must contact us 24 hours prior to collecting to ensure that the product you have ordered is currently in stock (as some items are specifically ordered in weekly) and also to ensure that the item/s are in optimum health.
    • Hollywood Fish Farm ships all livestock at the full risk of the customer and will not be held liable for any death of your livestock item in transit.
    • Due to the nature of livestock there may be occasions where the item/s you have purchased are not healty enough for sale at that time. When this situation happens we will contact you prior to sending out your order and may offer one of the following solutions:
    1. Arrange an alternative product in place of the item/s purchased
    1. Arrange an alternative shipping date for the the item/s are back in stock
    1. Arrange a store credit or refund

Shipping Rates

Spend over $100 and get free shipping nationwide* conditions apply (check out Terms & Conditions page for more details) If you don’t qualify for our free shipping please see the pricing schedule below. Please not if you are purchasing a bulk and or fragile item such as an aquarium or terrarium etc the below fees may not apply – extra costs may be applied

Auckland $6.99 – $8.99

North Island $7.99 – $20.99

South Island $7.99 – $35.99

Aquatic Plants Nationwide $7.99

Frozen Food North Island Non Rural $15.00

Frozen Food South Island Non Rural $23

Live Fish North Island Non Rural $25.00

Live Fish South Island Non Rural $35.00