Shipping and Returns



Shipping and Returns – We aim to have 99% of our products in stock to make our deliveries as quick as possible. Most items that are in stock are dispatched within 24 hours. Most items are delivered overnight in the North Island & stretch out to 48 hours for the South Island. Bigger items may take a bit longer but we will let you know this during your order. Please allow up to 5 working days for rural delivery addresses

If you have any issues with deliveries please don’t hesitate to contact us.

Every Hollywood Fish Farm order is packed to ensure all products are received in perfect condition.

Returns Policy

If you are at all concerned with the state of your Hollywood Fish Farm products upon delivery do not hesitate in calling us on (09) 216 9010 to discuss your issues with the product. If you have purchased something and wish to return it due to wrong sizing or colour etc, then it is up to you to organise shipping and pay for the shipping costs associated with sending it back to us.

Please note – we do have a change of mind policy so please choose carefully as no refunds are given if you change your mind. However we will offer you a store credit provided the item is returned in the original packaging and the item is unused. We will need the item returned to us for inspection before this credit can be applied to ensure the item has not been used.

Please contact us for the procredure on how to return an item.

You can email us at or call us on (09) 216 9010

Click and Collect

For Click and Collect orders – once your order is ready to be picked up we will call you on the number provided. In some cases we will need the stock transferred from another location.

Shipping Rates

Spend over $100 and get free shipping nationwide* conditions apply (check out Terms & Conditions page for more details).

Free shipping will be automatically applied to your order for all eligible orders.

Standard shipping rates are calculated at the Checkout and is determined by the size/weight of your order in most cases.

Please note if you are purchasing a bulk and or fragile item such as an aquarium or terrarium, background, substrate etc or live at a rural address extra costs may be applied. We will contact you directly before sending your order if this is the case

Frozen Food – NON RURAL

North Island Non Rural $15
South Island Non Rural $23

Livestock – NON RURAL

Live Fish North Island Non Rural $25.00
Live Fish South Island Non Rural $35.00

Livestock Shipping

For Livestock shipping – please click here for more information.



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