Shipping and Returns

Shipping and Returns


Shipping and Returns – We aim to have 99.9% of our products in stock to make our deliveries as quick as possible. Most items that are in stock are dispatched the same day providing you have your order in before 12pm Monday to Friday. Most items are delivered overnight in the North Island & stretch out to 48 hours for the South Island. Bigger items may take a bit longer but we will let you know this during your order. Please allow up to 5 working days for rural delivery addresses

If you have any issues with deliveries please don’t hesitate to contact us.

Every Hollywood Fish Farm order is packed to ensure all products are received in perfect condition.

Returns Policy

If you are at all concerned with the state of your Hollywood Fish Farm products upon delivery do not hesitate in calling us on (09) 415 4157 to discuss your issues with the product. If you have purchased something and wish to return it due to wrong sizing or color etc, then it is up to you to organise shipping and pay for the shipping costs associated with sending it back to us.

Shipping Rates

Spend over $100 and get free shipping nationwide* conditions apply (check out Terms & Conditions page for more details) If you don’t qualify for our free shipping please see the pricing schedule below. Please not if you are purchasing a bulk and or fragile item such as an aquarium or terrarium etc the below fees may not apply – extra costs may be applied

Auckland up to 35KG $5.50
Auckland up to 50KG $11.00
Auckland Waiheke Island $11.00

Nationwide Small Parcel (up to 2kgs) $6.90

North Island (2 to 10kg) $10.90
North Island (10 to 25kg) $20.90

South Island (2 – 5kgs) $7.90
South Island (5 – 10kgs) $18.90
South Island (10 – 25kg) $38.90

Frozen Food – North Island Non Rural $14.50