Online Store InquiriesIf you have any questions about the order – please call the Albany branch (online store) on 09 415 4157 or email email@example.com. If you have any questions at all, we might already have the answers covered in our FAQ section below. If not please feel free to contact us.
What are the delivery charges for orders from the Online Shop?
Spend over $100 and get free shipping nationwide* conditions apply (check out Terms & Conditions page for more details) If you don't qualify for our free shipping please see the pricing schedule below Auckland up to 35KG $5.50 Auckland up to 50KG $11.00 Auckland Waiheke Island $11.00 Nationwide Small Parcel (up to 2kgs) $6.90 North Island( 2 - 5kg) $7.90 North Island (5 to 10kg) $10.90 North Island (10 to 25kg) $20.90 North Island (25-50kg) $40 South Island (2 - 5kgs) $7.90 South Island (5 - 10kgs) $18.90 South Island (10 - 25kg) $38.90 South Island (25-50kg) $75 Frozen Food - North Island Non Rural $14.50 Frozen Food - South Island Non Rural $22.90
Which payment methods are accepted in the Online Shop?
We accept Visa & Mastercard via our payment provider - if you wish to purchase an item using internet banking please contact us on 09 4154157 or email firstname.lastname@example.org
How long will delivery take?
We aim to have 99.9% of our products in stock to make our deliveries as quick as possible. Most items that are in stock are dispatched the same day providing you have your order in before 12pm Monday to Friday. Most items are delivered overnight in the North Island & stretch out to 48 hours for the South Island. Bigger items may take a bit longer but we will let you know this during your order. Please allow up to 5 working days for rural delivery addresses If you have any issues with deliveries please don’t hesitate to contact us.
How secure is shopping in the Online Shop? Is my data protected?
Extremely. Your credit card number is transmitted by SSL directly to a secure electronic vault.
What exactly happens after ordering?
After you have placed your order on hollywoodfishfarm.co.nz we will send you an email confirmation. Please check your spam folders on your email as sometimes our order confirmations end up here. You can also check the status of your order by logging into My Account and then going to Order History If anything happens to your order we will let you know.
Do I receive an invoice for my order?
Yes an invoice will be emailed to you at the time of purchase